Shipping policy

At Smart Riser, we are committed to providing a smooth and convenient shopping experience. We offer free shipping on all eligible orders within the United States, so you can enjoy your favorite workspace accessories without worrying about additional shipping costs.

Please review our shipping policy below for information about order processing, delivery times, and shipping destinations.

1. Shipping Destinations

Currently, Smart Riser offers shipping exclusively within the United States.

We provide shipping to addresses within the USA.
We offer free standard shipping on all orders.
We currently do not offer international shipping.
We do not ship orders outside the United States.

2. Shipping Costs

Free Shipping on All Orders!

We are pleased to offer free standard shipping on all orders within the United States. No minimum purchase is required, and no additional standard shipping charges will be added at checkout.

3. Order Processing Time

After you place an order, our team needs approximately 2–3 business days to process and prepare it for shipment.

During this time, we verify your order details, prepare your products, and arrange shipment.

Please note:

Orders are processed on business days (Monday through Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email once your order has been dispatched.

4. Shipping & Delivery Time

Our estimated delivery time within the United States is:

Order Processing Time: 2–3 business days
Transit Time: 3–5 business days
Total Estimated Delivery Time: 5–8 business days

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, and other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

You can use the tracking details to monitor your shipment and check its delivery progress.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Shipping Delays

Although we aim to deliver every order within the estimated 5–8 business days, occasional delays may occur due to circumstances beyond our control, including:

Severe weather conditions
Carrier service disruptions
Public holidays
Incorrect or incomplete shipping addresses
Unexpected transportation delays

If your order has not arrived within the expected delivery timeframe, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us immediately at info@smartriser.shop.

We will do our best to update the information before your order is shipped. However, changes cannot be guaranteed once an order has been dispatched.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and with household members or neighbors.

If you still cannot locate your package, contact us at info@smartriser.shop. Our team will help you investigate the issue.