Refund policy

At Smart Riser, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our return and refund policy is designed to help make the process simple and convenient.

1. Return Policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 30 days of receiving your product.
The product must be returned within 14 days after your return request is approved.
The item must be in its original packaging.
The product must be unused, undamaged, and in brand-new condition.
All original accessories, parts, and included items must be returned with the product.
Proof of purchase or your order number must be provided.

Products that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To start a return, please contact our customer support team by email:

Email: info@smartriser.shop

Please include the following information in your email:

Your full name
Order number
Product name
Reason for requesting a return
Photos of the product, if applicable

Our support team will review your request and provide instructions for completing the return.

Please do not send any products back without receiving return instructions from our team.

3. Refund Policy

We offer a 10-day refund policy for eligible returned products.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved:

Your refund will be processed within 10 days of approval.
The refund will be issued to your original payment method whenever possible.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Please note that original shipping charges and return shipping costs may not be refundable unless required by applicable law or agreed otherwise.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@smartriser.shop.

Include your order number and clear photographs of the issue. Our team will review your concern and work with you to find an appropriate solution.

5. Exchanges

If you wish to exchange a product, please contact our support team by email. Exchanges are subject to product availability and approval.

6. Non-Returnable Items

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund or return, except where required by applicable law.